Customer Service Intern 591
| Job Type | Full Time |
|---|---|
| Job Function | Customer Service |
| Position Level | Fresh/Entry Level |
| Year of Experience | No preference |
| Qualification | High School or equivalent |
| Preferred Gender | Any Gender |
| Age | 18 - 50 year old |
| Working Day | 5 (1/2)-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | 3 month |
| Posted Date | 26 Apr 2024 |
- Khmer,
- English,
- Track customer issues via phone, e-mail, and social media
- Troubleshoot and resolve basic technical and accounting issues
- Escalate calls to the Sales, Accounting, and Technical teams, as necessary
- Follow all customer complaints to resolution
- Record and track all customer issues in the internal system
- Process and file documents cleanly and correctly
- Enter new customer information into the internal system
- Communicate clearly with customers over the phone
- Work with Sales, Technology, and Accounting to streamline processes and improve overall customer satisfaction.
- Troubleshoot and resolve basic technical and accounting issues
- Escalate calls to the Sales, Accounting, and Technical teams, as necessary
- Follow all customer complaints to resolution
- Record and track all customer issues in the internal system
- Process and file documents cleanly and correctly
- Enter new customer information into the internal system
- Communicate clearly with customers over the phone
- Work with Sales, Technology, and Accounting to streamline processes and improve overall customer satisfaction.
- High School /Vocational School
- Field of Study Accounting, IT, or Business desired
- Experience Proven customer support experience
- Performs well under pressure
- Ability to multi-task
- Field of Study Accounting, IT, or Business desired
- Experience Proven customer support experience
- Performs well under pressure
- Ability to multi-task
| Company Name | Today Communication |
|---|---|
| Industry | Telecomunication |
| Location | #64ABC, St. 348, Sangkat Toul Svayprey I, Khan Chamkarmon, Phnom Penh,Phnom Penh |
| Contact Person | Chhun Sonida |
| Contact Number | 070 42 5577 / 031 815 4455 |
| Contact Email | hr@today.com.kh |
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